Alpine Miniatures guarantees the finest quality of our products.
If there are any missing or deformed parts in Alpine products you
purchased from a dealer, we will gladly replace them at no cost
to you.
We will even pay for the shipping.
In order to receive our customer service, email us with:
1. Your information
2. Product information
3. The dealer's information
4. A few digital pictures of the product you purchased
If you need to purchase replacement parts for Alpine products
you have, please email us
with the information above.
However,
please understand it is our policy that we do not sell individual
parts from any Alpine products randomly.
As some parts need to be handled with an extreme care, we are
not resposible for any broken parts during assembly. In some cases,
it is obvious if parts have been damaged during
shipping or
broken
during assembly.
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We are also not responsible for any missing or damaged parts of
Alpine products that's been acquired through a private trade.
When you have to strip the paint off the figure, please be cautious
what kind of chemical you are using. Some can react with the resin
and damage the surface detail. We recommend that you test the
chemical
in a small area first. We are not responsible for parts that
are
damaged from contacting with any type of chemical.
It is always a good idea to prepare the resin surface for painting.
We strongly recommend that you prime the surface with a thin spray
of a surface primer prior to painting.
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Alpine Miniatures
27 West Shore Ave.
Bogota, NJ 07603
USA
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info@alpineminiatures.com
www.alpineminiatures.com
P: 201-724-1115
F: 201-224-4331
Monday to Friday, 9 AM to 5 PM ET
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