Alpine Miniatures guarantees the finest quality of
its products. If there are any missing or deformed
parts in Alpine products you purchased from a dealer,
we will gladly replace them at no cost to you.
Shipping will be on us.
In order to receive our customer service, email us with:
1. Your information
2. Product information
3. The dealer's information
4. A few digital pictures of the product you purchased
If you need replacement parts for Alpine products
you have purchased, please email us with the
information above. However, please understand it is
our policy that we do not sell individual parts from
any Alpine products randomly.
As Alpine figures are intended for experienced
modelers and some parts need to be handled with
an extreme care, we are not resposible for any
broken parts during assembly.
We are also not responsible for any missing or
damaged parts of Alpine products that have been
acquired through private trades.
When you have to strip the paint off the figure,
please be cautious what kind of chemical you are
using. Some can react with the resin and damage
the surface detail. We recommend that you test
the chemical in a small area first. We are not
responsible for parts that are damaged from
contacting with any type of chemical.
It is always a good idea to prepare the resin
surface for painting. We strongly recommend that
you prime the surface with a thin coat of a surface
primer prior to painting.
27 West Shore Ave.
Bogota, NJ 07603
Monday to Friday
9 AM to 5 PM ET